Terms & Conditions

1. CONTRACT: These are the terms on which we will make a booking
for your travel or holiday requirements. When making your booking
we will arrange for you to enter into a contract with the principal(s) or
other supplier(s) (e.g. tour operator/airline/cruise
company/accommodation company) named on your receipt(s). We
can book you a package holiday, in which case you will have one
contract with the principal, or we can book the services that make up
your holiday with different principals or suppliers, in which case you
will have separate contracts with each of them. As agent we accept
no responsibility for the acts or omissions of the principal(s) or
supplier(s) or for the services provided by them. The principal’s(s’)
or supplier’s (s’) Terms & Conditions will apply to your booking and
we advise you to read these carefully as they do contain important
information about your booking. Please ask us for copies of these if
you do not have them. Our Terms of Business are governed by
English Law and the jurisdiction of the English Courts. You may
however, choose the law and jurisdiction of Scotland or Northern
Ireland if you wish to do so.
All travel arrangements which we provide or which are sold through
us are not an offer by us to sell any travel arrangements, but an
invitation to you to make an offer to the suppliers of the
arrangements. We are free to accept that offer on behalf of those
suppliers or to reject it.

2. BOOKING DETAILS: When a booking is made all details will be
read back to you. Once you have confirmed these details we will
proceed to confirm the booking with the principal(s) or supplier(s).
Please check that all names, dates and timings are correct on
receipt of all documents and advise us of any errors immediately.
Any changes to these details will incur the charges stated below.
Please ensure that the names given are the same as in the relevant
passport.

The booking information that you provide to us will be passed on
only to the relevant suppliers of your travel arrangements or other
persons necessary for the provision of your travel arrangements.
The information may therefore be provided to public authorities such
as customs or immigration if required by them, or as required by law.
This applies to any sensitive information that you give to us such as
details of any disabilities, or dietary and religious requirements.
Certain information may also be passed on to security or credit
checking companies. If you are travelling to the United States, the
US Customs and Border Protection will receive this information for
the purposes of preventing and combating terrorism and other
transnational serious crimes.
If you travel outside the European Economic Area, controls on data
protection may not be as strong as the legal requirements in this
country. If we cannot pass this information to the relevant suppliers,
whether in the EEA or not, we will be unable to provide your
booking. In making this booking, you consent to this information
being passed on to the relevant persons. Full details of our data
protection policy are available upon request.

3. PAYMENT: You will be required to pay a deposit or make full
payment for your booking at the time of booking. Where you only
pay a deposit you must pay the full balance by the balance due date
notified to you. If full payment is not received by the balance due
date, we will notify the principal(s) or supplier(s) who may cancel
your booking and charge the cancellation fees set out in their Terms
and Conditions. Please note credit cards will be subject to a 2.5% / Amex 3.5%.

4. CANCELLATION and AMENDMENT: Any cancellation or
amendment request must be sent to us in writing and will not take
effect until received by us. If you cancel or amend your booking the
principal(s) or supplier(s) may charge the cancellation or
amendment charge shown in their Terms and Conditions (which
may be 100% of the cost of the travel arrangements) and you must
pay us the cancellation or amendment charge stated below.

5. INSURANCE: 1) Many principals/suppliers require you to take out
travel insurance as a condition of booking with them. In any event,
we strongly advise that you take out a policy of insurance in order to
cover you and your party against the cost of cancellation by you; the
cost of assistance (including repatriation) in the event of accident or
illness; loss of baggage and money; and other expenses. If we have
issued your policy please check it carefully to ensure that all the
details are correct and that all relevant information has been
provided by you (eg. pre-existing medical conditions). Failure to
disclose relevant information will affect your insurance. 2) We can
also offer you insurance against the financial failure of the
principal(s)/ suppliers(s) of your travel arrangements. This costs only
₤5.00 per person and is highly recommended where you would not otherwise be
protected when you buy a no-frills flight. Further details will be
provided at time of booking.

6. DELIVERY OF DOCUMENTS: All documents (eg.
invoices/tickets/Insurance policies) that require to be posted will be
sent to you by First Class post. Once documents leave our offices
we will not be responsible for their loss unless such loss is due to
our negligence. If tickets or other documents need to be reissued all
costs must be paid by you. You can ask for delivery by other means
subject to the charges stated below.

7. PASSPORTS, VISAS AND HEALTH: We can provide general
information about the passport and visa requirements for your trip.
Your specific passport and visa requirements, and other immigration
requirements are your responsibility and you should confirm these
with the relevant Embassies and/or Consulates. Neither we nor the
principal(s) or supplier(s) accept any responsibility if you cannot
travel because you have not complied with any passport, visa or
immigration requirements. Most countries now require passports to
be valid for at least 6 months after your return date.
Please take special note that for all air travel within the British Isles,
airlines require photographic identification of a specific type. Please
ask us for full details.
We can provide general information about any health formalities
required for your trip but you should check with your own doctor for
your specific circumstances.

8. FINAL TRAVEL ARRANGEMENTS: Please ensure that all your
travel, passport, visa and insurance documents are in order and that
you arrive in plenty of time for checking in at the airport. It may be
necessary to reconfirm your flight with the airline prior to departure.
Please ask us for details at least 72 hours before your outbound
flight. You should take a note of any reference number or contact
name when reconfirming. If you fail to reconfirm you may be refused
permission to board the aircraft and you are unlikely to receive any
refund.

9. COMPLAINTS: Because the contract(s) for your travel
arrangements is between you and the principal(s) or supplier(s), any
queries or concerns relating to the travel arrangements should be
addressed to them. If you have a problem whilst on holiday, this
must be reported to the principal/supplier or their local supplier or
agent immediately. If you fail to follow this procedure there will be
less opportunity to investigate and rectify your complaint. The
amount of compensation you may be entitled to may be reduced or
you may not receive any at all depending upon the circumstances. If
you wish to complain when you return home, write to the
principal/supplier. You will see the name and address plus contact
details in any confirmation documents we send you. We will of
course assist you with this if you wish - please contact Customer
Services. If the matter cannot be resolved and it involves us or
another ABTA Member then it can be referred to the arbitration
scheme arranged by ABTA, see www.abta.com

10. SERVICE CHARGES: In certain circumstances we apply a service
charge for the services we provide.
SERVICE CHARGE
Cancellation or amendment Principal’s charge + £15
per person
Special requests after booking has
been confirmed
Principal’s charge + £25
per person (min £25 per
booking)
Credit card charge 2.5%
Collection of surcharges/additional
taxes
Principal’s charge +£10 per person

Arranging Passports and Visas Passport/Visa fee + £5.00pp

Pre-booking airline seats afterconfirmed booking
Principal’s charge + £15 - £35pp
Delivering tickets by hand £10 + 99p per mile.
Minimum charge £11
Tickets despatched by courier Cost of courier + £10.00 admin fee
Tickets despatched by insured
delivery £7.50

International telephone/fax calls Cost of calls + £10
Tailor made itinerary planning £25 (deducted from
confirmed booking)
Bookings under £300 in value £25

11. Financial Protection: JLM Travel are a trading division of Hays Travel Ltd who are members of ABTA. Our ABTA number is K0885. JLM Travel act as retail agents for ATOL bonded tour operators. For any travel arrangements not booked through an ATOL holder we provide you with a supplier failure cover insurance.

ABTA & ATOL REGULATIONS

JLM Travel is a trading division of Hays Travel Ltd, who are members of ABTA. ABTA and ABTA members help holiday makers get the most from their travel and assist when things don't go according to plan. We are obliged to maintain a high standard of service to you by ABTA's code of conduct. Further information can be provided by JLM Travel on request or from ABTA's website. JLM Travel act as agents for ATOL bonded tour operators for all holidays featured on this website, a list of operators and their ATOL numbers can be provided on request. Upon booking with JLM Travel you will be emailed/posted an ATOL receipt for the tour operator you have booked with.

 

IMPORTANT INFORMATION

Some destinations may require British passport holders to hold a visa. We can provide information at the time of enquiry and booking, however we strongly recommend that you check with the relevant authorities for up to date information. Some destinations may have medical requirements, we will inform you of this before you book your holiday and we also recommend you speak to your GP for the most up-to-date information.

The Foreign & Commonwealth office provides up to date travel advice to help British travellers make informed decisions abroad. We recommend that you should contact them or to check online here for any important information for your chosen destination.

Our prices displaid are update once a day and are subject to availability. The data used for the website is provided by a third party using feeds from tour operators. As this information is updated daily the price shown is subject to availability and change. We will confirm the correct price to you by telephone when you call to enquiry and/or book your chosen holiday.

For anyone with special requirements due to disability our property descriptions are as up to date as possible, however we ask that you inform the sales consultant at the enquiry stage and they will conduct a checklist to make sure the property is suitable. For any requests for airport assistance we will arrange this on your behalf with the tour operator and/or airline.

We can accept special requests for any booking for things such as sea view / high floor / birthdays etc, however please be aware that these special requests cannot be confirmed and therefore we cannot guarantee any special request.

IMPORTANT LEGAL NOTICE

THIS LEGAL NOTICE APPLIES TO THE ENTIRE CONTENTS OF THIS WEBSITE UNDER THE DOMAIN NAME WWW.DEALS2TRAVEL.CO.UK (“WEBSITE”) AND TO ANY OTHER SITE CONTROLLED BY OUR COMPANY. IT ALSO APPLIES TO ANY CORRESPONDENCE BY E-MAIL BETWEEN YOU AND US. PLEASE READ THESE TERMS CAREFULLY BEFORE USING THIS WEBSITE. USING THIS WEBSITE INDICATES THAT YOU ACCEPT THESE TERMS REGARDLESS OF WHETHER OR NOT YOU CHOOSE TO REGISTER WITH US. IF YOU DO NOT ACCEPT THESE TERMS, DO NOT USE THIS WEBSITE. THIS NOTICE IS ISSUED BY THE JLM TRAVEL LIMITED (“THE COMPANY”)

INTRODUCTION

1. You will be able to access most areas of this Website without registering your details with us. Certain areas of this Website are only open to you if you register.


2. By accessing any part of this Website, you shall be deemed to have accepted this legal notice in full. If you do not accept this legal notice in full, you must leave this Website immediately.


3. The Company may revise this legal notice at any time by updating this posting. You should check this Website from time to time to review the then current legal notice, because it is binding on you. Certain provisions of this legal notice may be superseded by expressly designated legal notices or terms located on particular pages at this Website.

LICENCE

1. You are permitted to print and download extracts from this Website for your own use on the following basis: no documents or related graphics on this Website; no graphics on this Website are used separately from accompanying text; and the Company’s copyright and trade mark notices and this permission notice appear in all copies.


2. Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by the Company or its licensors. For the purposes of this legal notice, any use of extracts from this Website other than in accordance with paragraph 2.1 above for any purpose is prohibited. If you breach any of the terms in this legal notice, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.


3. Subject to paragraph 2.1, no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without the Company’s prior written permission.


4. Any rights not expressly granted in these terms are reserved.

SERVICE ACCESS

1. While the Company endeavours to ensure that this Website is normally available 24 hours a day, the Company will not be liable if for any reason this Website is unavailable at any time or for any period.


2. Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond the Company's control.

VISITOR MATERIAL AND CONDUCT

1. Other than personally identifiable information, which is covered under the Privacy Policy, any material you transmit or post to this Website will be considered non-confidential and non-proprietary. The Company will have no obligations with respect to such material. The Company and its designees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.


2. You are prohibited from posting or transmitting to or from this Website any material that is:
   
   
   • threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
   • for which you have not obtained all necessary licences and/or approvals;
   • which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or
   • which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
   • You may not misuse the Website (including, without limitation, by hacking).


3. The Company will fully co-operate with any law enforcement authorities or court order requesting or directing the Company to disclose the identity or locate anyone posting any material in breach of paragraphs 4.2 or 4.3.

LINKS TO AND FROM OTHER WEBSITES

1. Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. The Company has not reviewed all of these third party websites and does not control and is not responsible for these websites or their content or availability. The Company therefore does not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.


2. If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, the home page of this Website, and subject to the following conditions:
   
   
   • you do not remove, distort or otherwise alter the size or appearance of Deals2Travel or JLM Travel Logo;
   • you do not create a frame or any other browser or border environment around this Website;
   • you do not in any way imply that the Company is endorsing any products or services other than its own;
   • you do not misrepresent your relationship with the Company nor present any other false information about the Company;
   • you do not otherwise use any of The Concierge Directory Limited or Sitexpress trade marks displayed on this Website without express written permission from the Company;
   • you do not link from a website that is not owned by you; and
   • your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.


3. The Company expressly reserves the right to revoke the right granted in paragraph provided 5.2 for breach of these terms and to take any action it deems appropriate.


4. You shall fully indemnify the Company for any loss or damage suffered by the Company or any of its group companies for breach of paragraph 5.2.

REGISTRATION

1. Each registration is for a single user only. The Company does not permit you to share your user name and password with any other person nor with multiple users on a network.


2. Responsibility for the security of any passwords issued rests with you.

DISCLAIMER

1. While the Company endeavours to ensure that the information on this Website is correct, the Company does not warrant the accuracy and completeness of the material on this Website. The Company may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and the Company makes no commitment to update such material.


2. The material on this Website is provided “as is”, without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, the Company provides you with this Website on the basis that the Company excludes all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for this legal notice might have effect in relation to this Website.

LIABILITY

1. The Company, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of the Company’s group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website. Nothing in this legal notice shall exclude or limit the Company’s liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.


2. If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

GOVERNING LAW AND JURISDICTION

This legal notice shall be governed by and construed in accordance with English law. Disputes arising in connection with this legal notice shall be subject to the exclusive jurisdiction of the English courts.